Forum 2.0

iPad issue

Hi frns,

from a customer, i got issue dat she couldnt open the app, app was hanged..

even in my ipad. i am able to open in any condition.......

can it be issue of memory.......

i hav to search this scenario in whcih customer was unable to open this app...........

pplzzz rply fast...

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Replies

  • Hey frns,

    i got a issue..........

    for portrait mode, there was a call back method.....

    in simulator, first time aftr rotation call back method doesnt call..

    so developer called it explicitly also.......

    there was two time same method & occured blank screen...........

    thnx 2 all........

  • Confirm with ur client for Which iOS she using ..

    Please tell also ur build size

  • its not using internet to start the app.........
    and it was freshly downloaded app........

    i thnk............may be akash's points were occured........

    i dnt know xactly.......wat is dat.....

    bcoz i tested it too much...........


    Amith s kanatt said:

    Is the user using freshly downloaded app or trying to use  after  upgrading the app?

    Does the application uses internet ?

    I don't think issue is due to memory .

  • Is the user using freshly downloaded app or trying to use  after  upgrading the app?

    Does the application uses internet ?

    I don't think issue is due to memory .

  • thanx akash 4 ur quick rply.........

    customer told that issue cause of portrait mode.......bt i am unable to get this issue in any orientation.............

     


    Akash patel said:

    Hi Sonal,

     

    1. Please ask to your client that whether installed app properly or not (Means installed certificate proper or not)  ??? 

    2. If your app loaded with heavy images than tell to your client that first close ur all background apps from iPad.

    3. If your app loaded with heavy images and battery less than 5 % than might be this problem occurs due to heavy images. 

     

    Might be ur client faced issue like - When ur client open the app than may be blank screen displayed on client's iPad.

     

    Rgds,

    A

  • Hi Sonal,

     

    1. Please ask to your client that whether installed app properly or not (Means installed certificate proper or not)  ??? 

    2. If your app loaded with heavy images than tell to your client that first close ur all background apps from iPad.

    3. If your app loaded with heavy images and battery less than 5 % than might be this problem occurs due to heavy images. 

     

    Might be ur client faced issue like - When ur client open the app than may be blank screen displayed on client's iPad.

     

    Rgds,

    A

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